Swiggy Customer Care Number


Organization: 
 swiggy.com

ALL INDIA NUMBER(S):

  • 080- 6746 6771 (Partner support)

  • 080-6817 9777 (Partner support)

  • 080-6746 6666 (Customer Care)


Cancellations and Refunds

  1. Cancellation
    1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Swiggy shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Swiggy shall also have right to charge you cancellation fee for the orders cancelled by Swiggy for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Swiggy or its restaurant and delivery partners, Swiggy shall not charge you any cancellation fee.
    2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
    3. We reserve the sole right to cancel your order in the following circumstance:
      1. in the event of the designated address falls outside the delivery zone offered by us;
      2. failure to contact you by phone or email at the time of confirming the order booking;
      3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
      4. unavailability of all the items ordered by you at the time of booking the order; or
      5. unavailability of all the items ordered by you at the time of booking the order; or
  2. Refunds
    1. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
      1. your order packaging has been tampered or damaged at the time of delivery;
      2. us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
      3. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
    2. Our decision on refunds shall be at our sole discretion and shall be final and binding.
    3. All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
      4. ProcessPayment MethodRefund SourceTAT
      Order Edit/Cancellation/Compensation/Payment FailureNet BankingSource5-7 Business Days
      Debit/Credit CardsSource4-7 Business Days
      UPISource2-4 Business Days
      Amazon Pay (Wallet)Source5 Business Days
      Amazon Pay (CC/DC/NB)Source5 Business Days
      Phone Pe (Wallet)Source5 Business Days
      Phone Pe (CC/DC/NB)Source5 Business Days
      Wallets-Paytm/Mobikwik/FreechargeSource1 Hour
      Lazy PaySource1 Hour
      SodexoSource5 Business Days
  3. In case of payment at the time of delivery, you will not be required to pay for:
    1. orders where the packaging has been tampered or damaged by us;
    2. wrong order being delivered; or
    3. items missing from your order at the time of delivery.



Process become partner with swiggy


There are some steps to follow & become partner with swiggy -

  1. Go to the Official website
  2. Visit Partner With Us
  3. Fill your basic details-
    • Name of the restaurant
    • Pincode
    • State
    • Your Designation
    • Contact Details
  4. Click on Submit button
    • Click on Yes for submitting some more information to
      proceed with your Application Within 48 hrs
  5. Fill the detailed in form and upload the scan document
    • GST Declaration/PAN Details
    • FSSAI Document
    • Owner ID Proof
    • Cancel Check
    • Restaurant menu
    • Owner ID proof
  6. After submitting the form and upload the documents Self management department
    will take around 4-6 weeks
  7. Get a confirmation notification via Email/Contact number given in your from

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